Last updated: September 11, 2026
This Refund Policy forms part of our Terms & Conditions and applies to all orders placed with PE Pharmas, a brand of PE Productions LLC.
All Sales Are Final
Given the nature of these materials, all sales are final. Once an order has been placed we are unable to accept returns or exchanges, or to issue refunds, except in the limited circumstances set out below.
This is standard practice for research chemicals. Once a vial has left our control we cannot verify how it has been stored or handled, and we will not resell returned material to another researcher.
When We Will Refund or Replace
We will issue a refund or send a replacement where:
- the wrong item was sent because of an error on our side;
- an item is missing from your order;
- your order arrived damaged in transit and adequate evidence is supplied within 48 hours of delivery; or
- your order is confirmed lost in transit by the carrier, or tracking shows no movement for 10 consecutive business days.
How to Make a Claim
Report any issue within 48 hours of the recorded delivery date by emailing support@pepharmas.com. Include your order number and clear photographs of both the outer packaging and its contents. Claims raised after 48 hours cannot be processed.
How Refunds Are Issued
Approved refunds are returned to the original payment method. Once issued, funds typically appear within 5–10 business days depending on your bank or card provider. Original shipping charges are refunded only where the entire order is at fault.
Order Cancellations
Orders can be canceled for a full refund at any point before dispatch. Once an order has been handed to the carrier it can no longer be canceled.
Questions
Email support@pepharmas.com or call (725) 306-0441.